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Telco savings and efficiencies for Aboriginal child care agency


The Victorian Aboriginal Child Care Agency (VACCA) is a state-wide Aboriginal Community Controlled Organisation (ACCO) servicing children, young people, families, and community members. VACCA is the largest of its kind in Australia. They have protected and promoted the rights of Aboriginal children and families for over 40 years.

The challenge

VACCA's challenge was in the management of their telco expenses and the time and cost associated with it.

Services provided

  • Original procurement project: Data Network RFP tender process, which lead to ongoing telco management

  • Provide VACCA with Telco Expense Management including monthly macro audit reports which give an overview of all telephony expenses and cost saving recommendations

  • Manage the ongoing relationship with vendor

  • Cost Centre Reporting across whole organisation

  • Bi-annual Mobile optimisation which delivers cost reduction opportunities

  • Provide Mobile Data Usage Management

  • Ongoing mobile asset management

  • Manage all moves, additions and changes to services

  • Management of the procurement process for mobile handsets

  • Provide resolution management of technical faults through our help desk


  • Best practice TEM (Telco Expense Management)

  • Monthly telco management reporting and analysis

  • Cost reduction of over $200,000 over the last 12 months

  • Increased efficiencies due to time savings from outsourced TEM

  • Reduced risk of bill shock during shift to remote work at outset of pandemic

  • Improved IT services to organisation

VACCA now has the telco management (including TEM and vendor management) outsourced so more time and money could be spent on their service delivery to the community.

We are so happy to have found a professional, reliable and trustworthy partner with digital and telecommunications expertise and resources.
It has been great to have Dog and Bone manage our Telco & Data Network RFP tender process and manage our expanding mobile fleet and mobile plans ongoing, through their telco management.
The monthly Dog and Bone telco reporting and analysis is second to none and the services have resulted in substantial cost savings for VACCA.
Working with Dog and Bone gives me peace of mind; I know we will receive sound advice and recommendations in the best interest of our organisation.

– Louise Jonas, Director Corporate Services

Get in touch

We'd love to chat with you on how we can help through technology and telecommunications strategy, procurement and management.


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