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Ongoing telco management for organisations who improve the world

HELPING MANAGE YOUR SERVICES, STAY ON TOP OF ASSETS, PROACTIVELY CONTROL YOUR COSTS AND ENSURE TEAMS GET THE RIGHT SERVICES TO DO THEIR JOB WELL.

EXPENSE MANAGEMENT | MOBILITY MANAGEMENT | OPERATIONAL SERVICE DELIVERY
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From the nitty gritty of rationalising your telco spend to contracts and asset management to providing operational service delivery we can help you manage it all.

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Amber Beard, Account Director

Expense Management & Monitoring

Mobility Management

Operational Service Delivery

We ensure your plans and services are fit for purpose and are aligned to your organisations procurement policies. This includes ongoing auditing, analysis, and usage monitoring of your telecommunications bills, as well as the creation of user awareness throughout the organisation to elicit greater cost control.

From procurement of mobile devices to retirement, we can support you with mobile life cycle management.

We can also help you find the right mobile device management (MDM) platform, implement and manage it ongoing.

We supplement your tech teams in delivering day to day operational requirements that align to organisational strategic priorities. Ensuring adherence to internal cost management, stakeholder reporting, workflow and vendor accountability frameworks.

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We’re for organisations who improve the world.

WE SPECIALISE IN NFP, GOVERNMENT AND SOCIAL ENTERPRISES 
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EXPENSE MANAGEMENT

Expense Auditing & Reporting

We can support you with ongoing auditing, cost savings analysis, and usage monitoring of your telecommunications bills. 

 

Our Monthly Macro Audit reporting provides you with a summary of key health information and recommendations to improve the running costs of your telco services.

Our cost centre reporting and management provides a deep understanding of departmental cost and usage, encouraging departmental financial accountability across the business.
 

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Jesse Pentecost, Senior Analyst
Lee Lim, IT Strategy Consultant
ONGOING MANAGEMENT

Your on-call support

Our Telecommunications Service Desk supplements your teams in delivering day to day operational requirements that align to organisational strategic priorities.

 

Ensuring adherence to internal cost management, stakeholder reporting, workflow and vendor accountability frameworks.

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ONGOING MANAGEMENT

Mobile Data Usage Management

Many organisations have experienced bill shock, where their mobile costs have had a significant and unexpected spike. We can help protect against this!

 

Proactive management of mobile data usage removes the risk of excess data charges and consequently inflated bill spend.

ONGOING MANAGEMENT

Mobile Device Management

Whether its reduced telco spend, solving asset management issues, financial reporting or securing organisational resources, mobile device management (MDM) can answer many of the problems organisations face with their telco.

We help our clients find the right MDM platform for them and manage it ongoing.

  • Manage devices through a central platform

  • Secure devices 

  • Remotely deploy apps

  • Enforce policies, compliance and restrictions


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ONGOING MANAGEMENT

Proactive Issue Resolution

We pro-actively action identified opportunities that have a clear ROI, such as the cancellation of No Usage Services and the removal of unused roaming and data packs.

Billing errors identified through Rates Verification are pro-actively pursued and resolved by our team on your behalf. 

We can also help you with Billing Resolution Management and Cost Savings Implementation to provide proactive support and action items identified through your monthly Macro report.

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EXPENSE MANAGEMENT

Auditing Unneeded Services


You’d be surprised how many organisations are losing money on services that aren't being used. It's understandable when you have hundreds or thousands of devices.

 

We can help you clean up your fleet and ensure you don't have any unknown and unused devices that you're being charged for.

EXPENSE MANAGEMENT

Rates Verification

Being on the wrong rates is one of the most common reasons for our clients being significantly overcharged.


We’ll make sure you’re on the correct rates and get your money back if you’re not.

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Tim Anderson, Senior Consultant
Lee Lim, IT Strategy Consultant
Mrinal Mohan, Senior Analyst
TELCO MANAGEMENT

Vendor Management

As an experienced independent partner, we help with the ongoing management of vendors using proven frameworks that lead to positive relationships, increased accountability, speedier issue resolution, and services integration.

ASSET MANAGEMENT

Fleet and Asset Management 

Managing the lifecycle of these assets supports you to identify triggers that help you determine the need for procurement and/or replacement of assets and services.

 

Our team supports you to effectively control spend and identify evolving physical and infrastructure technology requirements.

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ONGOING MANAGEMENT

Governance, Strategic Alignment & Policy

Our team can support you in aligning your telecommunication’s strategies and operations with the broader IT and organisational strategy.

Communications is a critical component of any organisation’s IT environment and a significant enabler of client service delivery. Cross functional buy-in and maximisation of IT investment requires governance, policy, risk and compliance disciplines and frameworks to get the best outcomes.

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Management Services

Telco Management

Melbourne City Mission exist so that people can lead positive lives, to create their best future, their way.


We support them ongoing with our telco management service. Our proactive management throughout COVID has meant that clients have enjoyed the services they need whilst still identifying substantial savings to mobile costs.
 

“They brought an in depth understanding of how the telcos operate and really valuable experience in negotiating.”

Brandon Howard, GenU
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Telco Management Services

Telco Mobility Management

  • Asset Maintenance
  • Device Management & Monitoring

  • Equipment Research & Advice

  • Framework & Policy Development

  • Service/Plan Procurement

  • Device Procurement & Lifecyle Management

Expense Management & Monitoring

  • Expense Reporting & Auditing

  • Mobile Data Management

  • Cost Centre Reporting & Management

  • SMS Bill Reporting

  • Rates Verification

  • Billing Resolution Management

  • Cost Savings Implementation

  • Mobile Spend Optimisation

Operational Service Delivery

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  • Basic Project Management

  • Stakeholder & Vendor Engagement

  • Contract Management

  • SIP, NBN & Copper Decommission

  • Technical Support

“We’re able to have a huge impact on our clients from a tech and telco perspective, which enables them to grow and reinvest in their missions. With the kinds of clients we have I really love the fact that we can help them achieve their mission.

MOHAMMAD UZAIR, ASSOCIATE CONSULTANT
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Whether its a strategic roadmap, governance framework or ongoing strategic oversight, we work with you organisation to make sure your tech & telco is supporting your strategic goals and mission.

Strategy

Management

Having the right technical and strategic resources supporting your team frees up your in-house resources so they can focus on the services you deliver. We can provide oversight and governance of your IT strategy or take care of the nitty gritty of your telco contacts.

Procurement

Everyone says they’ve got the best tech or telco options for your organisation. We make sure you really are with the right vendor and contract for your organisation and that you’re getting the most out of your partnerships.

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