Telco Management Services
Our expert team will take care of your devices, services and billing so you can focus on doing the work that matters most
We'll save the month, you save the world
Whether you’re a small charity with only a few devices or a national education provider with hundreds of services, managing the logistics of your organisation’s telecommunications needs presents real challenges.
From the nitty gritty of rationalising your telco spend to contracts and asset management to providing operational service delivery, we can help you manage it all.
Features and benefits
BILLING RESOLUTION MANAGEMENT
Sorting out billing issues and seeking credits
Ensures identified billing errors are proactively pursued with your telco and resolved on your behalf.
CONTRACT STATUS TRACKING
Holding your service providers accountable
Tracks account and service level contract details, establishing a clear view of vendor commitments and penalties to enable strategic decision-making in vendor procurement.
COST CENTRE REPORTING
A clear view of how your organisation uses telco
Provides a deep understanding of departmental cost and usage, encouraging departmental financial accountability across your organisation.
COST SAVINGS IMPLEMENTATION
We’ll take care of the detail to save you more
Proactively action items from our telco expense reporting with a clear return on investment, such as the cancellation of No Usage Services and the removal of unused roaming and data packs.
EXPENSE REPORTING AND AUDITING
Monthly analysis of all bills and service usage
Monthly reporting provides you with a summary of key information and potential actions to improve running costs of your telco services.
MOBILE DATA USAGE MANAGEMENT
Data usage monitoring to help avoid excess fees
Proactively manages mobile data usage, removing the risk of excess data charges and consequently removing the risk of inflated bill spend.
MOBILE DEVICE PROCUREMENT
Rapid, secure and seamless device roll out
Ensures the appropriate and timely provision of mobile hardware, adhering to agreed frameworks. Includes handsets and Cellular Modems (dongles and hotspots).
MOBILE DEVICE MANAGEMENT
Maintain security and compliance with ease
Device enrolment in Samsung Knox or Android zero-touch. Secures the device and ensures your policies are applied via your MDM platform.
MOBILE OPTIMISATION
The right service for the right price
Maximises mobile contract value through bill analysis of existing accounts, identifying plan and services changes that could lead to cost reduction.
MONTHLY CLIENT ENGAGEMENT
Experienced guidance on sector best practices
Discusses strategic telecommunication and IT initiatives, explores sector trends and macro reports on service performance and achieved outcomes.
RATES VERIFICATION
Making sure you’re being charged correctly
Provides you with an assessment of your telco rates and plans including issues reported and remediation activities provided.
SERVICE/PLAN PROCUREMENT
Negotiating with telcos to get the right services
We manage provisioning for telecom vendor services (Fixed Voice and Mobile Plans/SIMs), managing timelines, cost and MACs.
SMS USAGE REPORTING
Keep on top of your prolific data hogs
Monthly SMS to mobile voice and data users who exceed your fair use policy.
TECHNICAL SUPPORT
We’re here to help sort out your telco problems
Provide resolution management of technical faults, enabling your staff to focus on more critical BAU activities.
We’re for organisations that improve the world
We specialise in not-for-profit, social enterprise and government
We are purposeful about who we work with.
Enabling our clients allows us to create exponential impact.
Get in touch
We'd love to chat with you on how we can help you with telecommunications strategy, procurement and management.