IMPACT ROUND - NOW OPEN
IT Managed Service Provider Assessment
Let’s face it, working with technology can be challenging. IT Managed Service Providers (MSPs) play a key role in managing the technology and day-to-day operations of most NFPs. But for anyone involved in managing IT systems at NFPs, they’re convinced their IT support provider ‘speaks another language’, ‘doesn't do what I need them to’ or ‘costs too much'.
Our experts have developed a survey based on 4 key indicators that will highlight areas for improvement and give you actionable advice to strengthen the performance of your IT operations.
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You won't want to miss this latest pro bono Impact Round for NFPs.
Many NFPs are working with tight budgets for their projects and services. That's why taking a strategic approach to external resourcing is crucial. When it comes to evaluating IT Managed Service Providers, we assess bang for buck, service levels, and how well they fit with an organisations mission, goals and overall strategies.
By joining this Impact Round, eligible participants will get an independent view of how their MSP is performing, giving them the confidence to make informed decisions.
What's included
Eligible survey participants receive a customised assessment of their MSP at the conclusion of the round, created by our expert team. It covers 4 key performance measures - Alignment, Governance, Technology and Cost, and will give you actionable advice to improve your IT operations. All information is confidential between the participant and Dog and Bone.
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The survey is open until 31 Jan 2025 and takes 5-10 minutes to complete.
To help you prepare for the survey, here’s what you will need to have on-hand:
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Monthly costs associated with your MSP
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Number of staff categorised as ‘full users of all services’
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Number of staff categorised as ‘light users’, such as board members and care workers
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Last 3 months invoices from your MSP (optional)
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A copy of your MSP contract (optional)
What's on offer
Survey & Assessment
Assessments valued at $995 are emailed to eligible participants at the conclusion of the Impact Round.
1-Hour Pro Bono Consultation
Selected participants are offered a 1-hour pro bono Q & A session via MS Teams to discuss the assessment.
In-person Group Workshop
Selected participants can attend an in-person workshop to share experiences and learn from peers and experts.
Pro Bono Scoped Project
A pro bono scoped project is awarded to 1 eligible participant to put into action some of the findings from the assessment .
Eligibility criteria
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You must be a registered charity, local government agency or healthcare provider
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You must employ at least 15 permanent staff, full or part-time
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You must make monthly payments to an IT managed service provider
Articles & Case Studies
Are you happy with your IT services provider?​
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At Dog and Bone, working with many charities and for purpose organisations as an independent consultant, we understand that IT Service Providers or MSPs, are important contributors to the successful management of technology and day to day operations of most NFPs.
Benchmarking and renewal of Gowrie's IT support contract
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Gowrie Victoria, a leading provider of early learning services and qualifications, engaged us to help them review and benchmark their Managed Services Provider contract for whole of IT management and support services. This collaboration identified opportunities for improvement, cost savings, and alignment with Gowrie’s evolving business needs.
Helping VACCA find a new IT service provider
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We had the privilege of working with the Victorian Aboriginal Child and Community Agency (VACCA) to help the IT team meet evolving business requirements by finding a Managed Services Provider to partner with and deliver business value through enhanced technology services.