Case studies & articles

For not-for-profits delivering essential services, a telco outage can be far more than an inconvenience. It can affect frontline workers, people seeking support, regional teams, payment systems and, in the most serious circumstances, access to emergency services. At the peak of the Telstra outage in July 2026 it affected around 45 per cent of calls and data sessions across Telstra’s mobile network. ABC News And when you're relying on mobile services to coordinate people and d

As a metropolitan council's community, workforce and service footprint continue to expand, they need telecommunications services that can keep pace. Council engaged us to independently assess its telco environment, improve the value of its existing services and prepare for future contract decisions. This included mobile optimisation, broader benchmarking across mobility, WAN, contact centre and telephony, and proactive telco management. Here’s how this Council is making sure

Like many growing organisations, Melba Support Services was managing multiple technology initiatives while ensuring its technology strategy continued to support long-term organisational goals. For more than 50 years, Melba has focused on supporting people with disability across Victoria. As the organisation continues to grow and evolve, technology plays an increasingly important role in supporting the Melba community. With several major initiatives underway, Melba engaged Dog

The Victorian Aboriginal Legal Service (VALS) partnered with Dog and Bone to improve its unified communications (UC) capability, moving to a more cohesive, future-ready telephony platform. Using a structured three-phased approach, we advised VALS on defining requirements, navigating a complex market and selecting the right solution, providing independent oversight throughout the implementation. The result is a more reliable and easier-to-use telephony platform that supports t

Pricing models for telecommunications services specifically designed for governments, charities and not-for-profits.

Community College Gippsland (CCG) engaged Dog and Bone to deliver an independent ICT Review to assess how effectively its technology environment supports its continued growth. Through an extensive consultation process, 1:1 interviews, workshops and staff surveys, the review identified key gaps, risks, and opportunities across systems, processes, and digital capability. The outcome was a clear, actionable roadmap, anchored in governance, capability uplift, and modernisation, d

When a large member-based organisation began experiencing increasing limitations with its legacy system, it recognised the need to reassess its approach. Dog and Bone partnered with the organisation to support their transition to a more standardised, out-of-the box platform to reduce cost and complexity, evaluate available options and establish a structured path forward. Through targeted consultation and analysis, we helped move the organisation from uncertainty to a well-inf

We continue to lift our Impact Score, reflecting the way we do business.

Our systems management services help purpose driven organisations build technology foundations that support their mission.