Impact Report
2024 - 2025
Meaningful impact, measured.
At Dog and Bone, we help not-for-profits (NFPs) unlock the full potential of technology – strengthening their ability to deliver on their mission.
Through smarter solutions and significant cost savings, we enable organisations to reinvest resources where they matter most – in the communities they serve.
Our latest Impact Report showcases our work across four streams:
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Telecommunications
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Tech Advisory & Projects
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Pro bono Impact Program and
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Social and environmental.
We’re proud to share highlights from 2024/25 – a year of practical solutions, measurable savings and meaningful change.
$7.46M
TOTAL DIRECT IMPACT TO NFP SECTOR
$6.13M
SAVINGS FROM BETTER VENDOR DEALS
202
PRO BONO
HOURS
PROVIDED
$803K
TOTAL VALUE OF IMPACT PROGRAM
With a commitment to continuous improvement, we use four guiding principles to maximise the impact for our clients, and for recipients of our pro bono Impact Program.
Impact Framework
TIME
Through our Impact Program, NFPs receive consultancy in themed rounds. This year we provided 202 pro bono hours to the NFP sector.
MONEY
We provided $7.46M total direct impact to the NFP sector, and supported communities in need through philanthropic projects.
VOICE
We advocated for positive social impact, this year hosting panels at the Social Impact Summit and Volunteering Victoria.
EXPERTISE
Our expertise serves NFP and for-purpose organisations through smarter technology and telecommunications outcomes.
Our Clients
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We are purposeful about who we work with. Empowering NFP organisations, allows us to create exponential impact. In 2024-25, the majority of our client base was ‘for purpose’ organisations, including charities, health providers and local government.
Our clients work across sectors including poverty and homelessness alleviation, disability support, mental health, carer support, employment services, healthcare, childcare, youth support and indigenous support organisations.
Telecommunications
Projects and Management
Smart telecommunications management means more than just keeping the phones on – it helps not-for-profits save money, manage devices and ensure teams have the right services in-place.
In 2024-25, a major focus was to deliver telco management and procurement projects that unlocked substantial savings and efficiency gains.
Through audits and targeted initiatives, we helped clients:
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Recover millions in excess charges
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Cancel thousands of unused services
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Transition to better-value contracts
These efforts created millions in cost reduction opportunities, freeing up funds to be reinvested where they matter most.
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"Dog & Bone delivered on their promises. We're satisfied with the cost reduction opportunities they delivered, which aligned perfectly with their initial analysis."
Peter Opie
Senior Manager ICT & Cybersecurity, MS Plus
Client Impact in Telco
$6.13M
Savings from better vendor deals & pricing plans
$260K
Unused service cancellations & credit recovery
$1.04M
Value of efficiency gains by augmenting teams with our expertise
$387K
Value of risk avoidance via benchmarking & proactive management
28%
Average hardware
savings
$334K
Value of phones procured at no cost via Tech Funds
Case Study
As a trusted partner for 20+ years, our team worked with the Brotherhood of St Laurence, a leading social justice organisation, to unlock $500K+ in potential savings across their 1000+ mobile services and improve mobile service management.
"The support I received was exceptional. The team was knowledgable, incredibly friendly and attentive, making the entire experience pleasant and stress-free."
Chan Heng
ITT Services, Brotherhood of St Laurence
Technology
Projects and Advisory
Project Types
Our Tech Advisory team helps not-for-profits harness technology to deliver their mission more effectively while reducing risk and overcoming operational challenges.
In 2024/25, our expertise supported clients through projects that:
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Increased efficiency with new systems and workflows
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Improved communication via modern intranets
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Strengthened security through comprehensive reviews
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Enhanced governance with robust IT strategies
Each initiative delivered practical improvements – building stronger, safer and more connected organisations.
Client Impact in Tech
01
Equipped managers and boards with strategic tech advice to support smarter decision-making.
02
Facilitated procurement and supported smart vendor and system selection with our expert advice and structured processes.
03
Reduced risk and boosted cyber security through better systems, tighter vendor management and expert cyber guidance.
04
Helped organisations choose and implement cloud technologies to improve communication and collaboration.
Case Study
A Victorian-based domestic violence organisation partnered with us to assess their technology environment and provide strategic guidance for the future of their IT operations.
"The project went even more smoothly than we expected and was delivered on time. The consultant was thoughtful, proactive and communicated clearly throughout - making the whole experience seamless from an operational perspective."
CEO, Domestic violence organisation
Pro Bono Impact Program
Pro bono projects to help not-for-profits make the most of technology, and maximise their impact.
Impact Rounds
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For more than 20 years of supporting purpose-driven organisations maximise their technology and telco, we noticed many not-for-profits couldn't afford the professional services needed to amplify their community impact.
Our pro bono Impact Program is structured into themed rounds. This year, we helped participants to:
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Identify substantial savings in the 'Telco Cost Reduction' round
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Select the right IT managed service provider to meet their changing technology needs, with the 'IT MSP Assessment' round
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Take control with our 'Cyber Security Resilience' round
TOTAL VALUE OF PROGRAM
$803K
PROGRAM
RECIPIENTS
20
PRO BONO
HOURS
202
IMPACT
ROUNDS
3
"Partnering with Dog & Bone has been an incredibly positive experience. Their independent, thoughtful approach has given us clarity and confidence through each step of the MSP selection process. They listen carefully, explain options clearly and make complex decisions feel manageable - always aligning their advice with our needs."
Jodi Brown
CEO, Wheels of Wellness
Impact Round - Telco Cost Reduction
The Telco Cost Reduction round provides the ideal opportunity for smaller NFPs to optimise their telco spend.
SAVINGS
IDENTIFIED
$755K
A customised telco cost analysis was created for each participating NFP. The reports featured:
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A comparison of existing telco costs against available pricing constructs
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A benchmarking analysis of similar sized NFPs
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Cost reduction opportunities and recommendations.
Key recommendations included:
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Plan next steps with our pro bono one-on-one session
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Migrate mobiles to new plans to access savings
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Set up service fund to buy new hardware
For more than 20 years, we've been making telco dollars stretch further for some of Australia's most well-known NFP brands with our telco service options.
Impact Round - Cyber Security Resilience
The Cyber Security Resilience round helps NFPs take charge of their security position. This round included a pro bono webinar focused on the risk and security challenges NFPs face.
PRO BONO
VALUE
$17.5K
All attendees completed a cyber security self-assessment questionnaire based on five key industry standards. A customised analysis report followed, with actionable items to improve their cyber security posture.
The final stage was a one-hour 'Q and A' pro bono workshop with one of our senior consultants.
Key recommendations included:
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Development of a cyber security policy
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Regular updating of software and systems
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Implementation of strong password practices
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Cyber security training
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Regular data back-up
Impact Round - IT MSP Assessment
Many NFPs are working with tight budgets for their projects and services. That's why taking a strategic approach to resourcing is crucial.
PRO BONO
VALUE
$22K
When it comes to evaluating IT Managed Service Providers, we assess bang for buck, service levels, and how well they fit with an organisations mission, goals and overall strategies.
Eligible survey participants received a customised assessment of their MSP at the conclusion of the round, created by our expert team. It covered four key performance measures - Alignment, Governance, Technology and Cost, giving participating organisations actionable advice to improve their IT operations.
Our independence is essential as we help clients review and refine their existing IT service provider relationships, or to bring in new ones.
Case Study
We’re proud to support Wheels of Wellness through our Impact Program, helping them determine the best-fit Managed Service Provider (MSP) for their needs. Wheels of Wellness delivers critical healthcare and wellbeing services to people experiencing homelessness.
Social and Environmental
Sometimes the biggest impact comes from the smallest places.
Supporting grassroots initiatives is a core pillar of Dog and Bone – creating meaningful change where it matters most.
Lighting Up Possibility
A few years back, we pledged $30,000 to help the Taungangoto community on Bellona, one of the most remote islands in the Solomon Islands, gain access to solar power and satellite internet.
This year, the project made major strides, with pre-built solar systems shipped from Melbourne and en route to the island – ready for installation by our Founder, Dan McKinley.
Once live, the system will bring reliable power and connectivity to an entire school and surrounding community – unlocking new opportunities for learning, communication and growth.
Building Health. Building Hope
In 2019, Dog and Bone funded building supplies for the Saika Aid Post on Gaua Island, Vanuatu – part of micro-charity Leftemap’s mission to deliver healthcare where it’s needed most.
After years of delays caused by Covid, grounded flights and remote logistics, the Leftemap team returned in May to continue work on this vital clinic.
Once complete, it will bring accessible, lifesaving care to locals – no more long journeys or risky crossings for basic treatment.
We’re proud to support Paul and Jenny’s inspiring work building stronger, healthier communities.
A Force for Good
We work with some of Australia's most impactful organisations to make the world a better place.
B Corp is the world's leading ethical business certification body, that measures a company's entire social and environmental impact.
Part of a global movement, our commitment to a sustainable and ethical business is reflected in our Impact Program, which puts money back into purpose-driven organisations, allowing them to amplify their community impact.
103.8
OUR VERIFIED SCORE
As we re-certify our B Corp status for the fourth time, we reaffirm our commitment to sustainable and ethical business.
From the CEO
We're proud to celebrate the breadth and depth of our client impact in the not-for-profit sector. This year, we delivered more than $7.4M in direct benefits - reducing telco costs, creating IT strategies, improving IT governance, and procuring systems and vendors.
Our pro bono Impact Program expanded further, with themed rounds in telco cost reduction, IT managed service provider assessments and cyber security. These projects, valued at over $803K, equipped for-purpose organisations with practical strategies to save money, improve resilience, and amplify their reach.
As part of our social commitment, our investment in grassroots projects in the Pacific, brought power, connectivity, and healthcare another step closer to communities in need.
We contributed to sector-wide conversations, including the Social Impact Summit, where I was pleased to host a panel on how AI can be used as a force for good, while also examining the risks and responsibilities it brings.
Reflecting on the year, I’m reminded that the real impact isn’t in the numbers - it’s in the people and communities our clients serve - a mission to which the team and I are immensely proud to contribute.
Matt Walton
CEO, Dog and Bone
Get in touch
We'd love to chat with you on how we can help through technology and telecommunications strategy, procurement and management.