Smarter systems, stronger impact
- 18 hours ago
- 3 min read
Many NFPs know us for delivering serious telco savings. But our work goes much deeper.
Technology challenges rarely stop at phone bills. Clunky systems, mismatched vendors, poor data flow, and unclear IT strategy can quietly hold organisations back from delivering their best work.
Our systems management services help purpose driven organisations build technology foundations that actually support their mission. When your systems work well, your people can too.
Here’s how we support NFPs at every stage of their systems journey.
Review and strategy
If you’re unsure whether your current systems are helping or hindering your organisation, a systems review is the place to start.
We help you:
Cut through the complexity of your systems and vendors
Assess your organisational capability to manage and optimise your systems
Identify risks, gaps, and wasted spend
Clarify what you actually need going forward
Prioritise the right technology and process improvements
You walk away with a clear view of how well your systems support your strategy, plus practical, decision-ready recommendations and a focused roadmap for improvement.
Selection and procurement
Choosing a new system is a big decision. Choosing the wrong one is a costly one.
We run a structured, transparent procurement process that helps you select the right system and the right implementation partner, aligned to your requirements, budget, and long-term goals. Choose from two models:
Managed Procurement
We take care of the entire process end-to-end, including requirements gathering, vendor engagement, RFP development, evaluation, and negotiation.
Supported Procurement
Ideal if you have internal capacity but want expert guidance, templates, and a proven evaluation framework.
Systems implementation
Even the best system can fail without the right implementation approach. We help you avoid that.
We provide independent oversight to ensure your project stays on track, your vendors deliver what they promised, and your team is supported through the transition.
We help you:
Define the right implementation approach
Manage migration and business impact
Oversee vendors and internal teams
Govern testing and quality assurance
Make smart decisions about data, integration, and process design
You get structure, clarity, confidence and a smoother, more successful rollout.
Management and governance
Once your system is live, ongoing performance and accountability matter just as much as the initial implementation.
We provide independent vendor oversight to ensure your systems continue to deliver value over time.
We support you with:
Vendor governance and performance frameworks
Monthly performance reviews
Quarterly roadmap discussions
Continuous improvement planning
Escalation support for technical or service issues
Advice on optimisation and change
You get expert oversight without the management burden, and a partner who’s firmly in your corner.
Client snapshot
We support organisations across healthcare, early education, disability services, social enterprise, and government. Here's a sample:
Early Education
We delivered a systems review, developed a systems architecture, and supported the selection of a new client management system.
“The technical expertise provided by Dog and Bone is something that we didn’t have… we are extremely happy with the outcome.” Jo Moloney, CEO, Sparkways
Healthcare
We facilitated an IT MSP review and provided CIO-as-a-Service to guide ICT transformation.
“Dog & Bone gave us the external insight we needed, showing us where our client management systems stand today and providing practical recommendations for where they need to go next.” Briony Gatt, (formerly) Infrastructure Manager, Nexus Primary Health
Disability Services
We acted as Head of Technology during extended staff leave, oversaw implementation of new systems, and led data governance and integration strategy.
“I have utilised Dog and Bone over a number of years and they always deliver… this most recent engagement received fantastic feedback.” Mark Burke, CFO, Melba Support Services
Our client stories reflect a common theme - when organisations have the right systems and the right support, their impact grows.
Ready to strengthen your systems and impact?
Whether you’re trying to untangle your current systems, choose a new one, implement a major change, or keep vendors accountable, we’re here to help. Our team brings independence, ethics, and deep sector experience to every engagement, so your technology becomes a strategic enabler, not a barrier.
If you’d like to talk about where your systems are today and where they could be, we’d love to hear from you.
Or, check out our free, System-Change Readiness Assessment (part of our pro bono Impact Program).
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