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Local Council planned for implementation of Microsoft Teams telephony solution

A local Victorian council engaged Dog and Bone to assess their current telecommunications technology systems and infrastructure, and identify a strategy to support a cloud migration. This collaboration aimed to develop a business case for the adoption of cloud-first unified communications technologies and offer guidance on the implementation strategy.

The client 

They are a local Victorian council who serves a diverse community across 22 council locations and offer a range of services; including family support, waste management, and community engagement initiatives. They are committed to sustainability, community health, and cultural development, and oversee local facilities such as libraries, leisure centers, and arts venues. 

The context  

The client sought independent consultation from Dog and Bone to evaluate their existing telecommunications technology systems and infrastructure and determine the best path forward in support of their organisational objectives of a cloud migration strategy. They aimed to identify a strategy and approach towards migrating to cloud first unified communications platform(s) including areas of improvement to enhance the utilisation of telecommunication resources across the organisation. 

Goals and objectives  

The primary goal of the project was to prepare a business case for the implementation of cloud first unified communications technologies and to provide guidance on the direction for the implementation; including order of magnitude costs, resourcing requirements, impacts on operations, and risk assessment. 

Our approach  

Dog and Bone undertook a comprehensive review of the client’s current telephony systems and engaged broadly with all stakeholder groups. This involved conducting consultations with key stakeholders through surveys and workshops. A summary of findings and high-level requirements was then provided, and further workshops conducted with management to discuss and review options, impacts, and risks. A business case was then collaboratively prepared with the preferred option of Microsoft Teams and a specialist contact centre presented to the executive team for endorsement of strategy and approach. 


Key deliverables  

  • Review of current technology environment 

  • Consultation with all stakeholder groups 

  • Summary report of findings 

  • Recommendations for approach and options 

  • Business case document 



The client used the business case to obtain executive and council approval to proceed to the procurement stage of the project with clearly defined strategy, approach, and outcomes. They also used the business case and stakeholder engagement as a foundation for change management across the organisation in preparation for the implementation process. 


Key benefits  


  • By engaging early with all stakeholder groups, we were able to identify business needs which informed the approach and strategy for the implementation. 

  • Capturing and documenting the current functions and issues, future business needs and risks, enabled the client to adopt a multistage approach to the implementation by building a solid technology platform to then continuously improve adding additional capability. 

  • Establishing a full understanding of the strategy and impacts of technologies and resourcing will ensure the client can adequately engage the correct resources and partners to achieve business outcomes.  

  • Developing an actionable implementation approach has enabled the client to better manage the change and risk associated with the implementation, providing enhanced opportunities to utilise existing Microsoft Teams deployments and realise the benefits of the new technologies.  


Get in touch

We'd love to chat with you on how we can help through technology and telecommunications strategy, procurement and management.


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