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Ongoing telco management for organisations who improve the world

HELPING MANAGE YOUR SERVICES, STAY ON TOP OF ASSETS, PROACTIVELY CONTROL YOUR COSTS AND ENSURE TEAMS GET THE RIGHT SERVICES TO DO THEIR JOB WELL.

EXPENSE MANAGEMENT | MOBILITY MANAGEMENT | OPERATIONAL SERVICE DELIVERY
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Daniel McKinley, CEO

PASSIONATE ADVOCATES

Ethical & independent telco management

We're inspired by organisations that exist to make the world better. Their impact is why Dog & Bone exists.

 

While we have expertise in telco management, we do it to enable the people who are working hard to improve the world at our client's businesses.

Over 18 years of working with NFPs and impact-driven enterprises, we've  learnt the challenges, pitfalls and opportunities and how to make it work.

Telco can be time consuming, costly, and complicated and we think you should be able to spend that time and money on delivering your services not chasing telcos. Dog and Bone will provide clarity, honesty, and ensure you have the best fit telco solution for your organisation.

We take ethics seriously, that's why we're B Corp Certified ensuring we uphold high standards.

We help our clients invest more time, money and focus into their core mission of improving the world.

Telco Management done differently

What makes us different?

  • 18 years specialised experience working with NFPs and government

  • our own analysis software

  • access to benchmarking data through our telco procurement service

  • as a B Corp, we're deeply invested in your organisation's mission

 

The time and money we save our clients through our Telco Management service goes back into the communities they serve which is exactly why we exist.

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Choose a package or build your own solution

It's important that you get to choose a solution that is the right fit for you. This is why we also give you the option to build your own solution from our list of services!

If you're after a package that's ready to go we have three standard Telco Management solutions, offering increasing levels of ongoing support. ​

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Telco Expense Management & Reporting

This is the minimum level of Telco Expense Management (TEM) we recommend.  It includes monthly auditing, billing issue resolution and an initial mobile optimisation to ensure you're getting the services you need at the best price.

Proactive Telco Expense Management

This level involves a more proactive version of Telco Expense Management & Reporting and includes ongoing mobile optimisation and further cost management tools to ensure you save on your telco bills before you're billed!

Holistic Telco
& Device Management

This is our holistic Telco Management package. In addition to features included in our other packages,  it adds Mobile Device Management (MDM) and procurement and SMS bill reporting to keep your fleet secure, informed and empowered.

 
Matt Walton, General Manager

Let us build your business case

We can save you more money than it costs you to use our services, giving you a positive ROI and save your team valuable time that can be  better spent elsewhere.

If you are a purpose driven organisation or NFP we can provide you with a commercial offset analysis and help you build your business case for ongoing telco management. 

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Access our pricing

Fill in your details and we'll send you a download that includes pricing for our three levels of services and examples of the time and cost savings achieved through each standard package.

 
 

We’re for organisations that improve the world.

WE SPECIALISE IN NFP, GOVERNMENT AND SOCIAL ENTERPRISES 

We are purposeful about who we work with. Enabling our clients allows us to create exponential impact. Each organisation has a direct impact on one or more of the UN SDG’s*.

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*The UN Sustainability Development Goals help us understand how each client is having an impact. For high impact organisations we offer discounted rates and each quarter we offer grants for organisations in need.

Case studies

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Anglicare Victoria supports families and young people to live their best life.

We've supported them with ongoing management of their telco since 2017.


Anglicare Victoria now have their TEM (Telco Expense Management) outsourced so they can put their time into delivering their services rather than chasing telcos. They also have their partnerships with their vendor managed.

EXPENSE MANAGEMENT

Expense Auditing & Reporting

We can support you with ongoing auditing, cost savings analysis, and usage monitoring of your telecommunications bills. 

 

Our Monthly Macro Audit reporting provides you with a summary of key health information and recommendations to improve the running costs of your telco services.

Our cost centre reporting and management provides a deep understanding of departmental cost and usage, encouraging departmental financial accountability across the business.
 

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Your on-call support

Our Telecommunications Help Desk service supplements your teams in delivering day to day operational requirements that align to organisational strategic priorities.

 

Ensuring adherence to internal cost management, stakeholder reporting, workflow and vendor accountability frameworks.

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Optimising your mobile contracts

It’s pretty common for organisations to be paying more than they should on their mobile fleets.

 

Whether you're mid contract, just signed or towards the end, our analysis software and hands on experience will help you get the most out of your current contract - without breaking it.

This is one of the quickest ways of helping our clients access funds to invest in technology strategy. 

Mobile Device Management

Whether its reduced telco spend, solving asset management issues, financial reporting or securing organisational resources, mobile device management (MDM) can answer many of the problems organisations face with their telco.

We help our clients find the right MDM platform for them and manage it ongoing.

  • Mobility strategy

  • Manage devices through a central platform

  • Device enrollment

  • Remotely deploy apps

  • Secure devices 

  • Enforce policies, compliance and restrictions


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Auditing unneeded services

You’d be surprised how many organisations are losing money on services that aren't being used. It's understandable when you have hundreds or thousands of devices.


We’ll do the tedious task of tracking down all the services you're paying for that are no longer required and help you save a lot of money.

In fact this is one of the quickest ways of helping our clients access funds to invest in technology strategy. 

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Mobile Data Usage Management

Many organisations have experienced bill shock, where their mobile costs have had a significant and unexpected spike. We can help protect against this!

 

Proactive management of mobile data usage removes the risk of excess data charges and consequently inflated bill spend.

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Proprietary expense analysis software

Over 18 years we've developed custom analytics software to programmatically assess large telco bills. We can analyse contracts with thousands of line items combined with industry-wide benchmarks and trends to rapidly identify gaps and opportunities.

Proactive Issue Resolution

We pro-actively action identified opportunities that have a clear ROI, such as the cancellation of No Usage Services and the removal of unused roaming and data packs.

Billing errors identified through Rates Verification are pro-actively pursued and resolved by our team on your behalf. 

We can also help you with Billing Resolution Management and Cost Savings Implementation to provide proactive support and action items identified through your monthly Macro report.

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“The monthly reporting and analysis is second to none and the services have resulted in substantial cost savings for VACCA. ”

LOUISE JONAS, VACCA
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Rates Verification

Being on the wrong rates is one of the most common reasons for our clients being significantly overcharged.


We’ll make sure you’re on the correct rates and get your money back if you’re not.

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Vendor Management

As an experienced independent partner, we help with the ongoing management of vendors using proven frameworks that lead to positive relationships, increased accountability, speedier issue resolution, and services integration.

Fleet and Asset Management 

Managing the lifecycle of these assets supports you to identify triggers that help you determine the need for procurement and/or replacement of assets and services.

 

Our team supports you to effectively control spend and identify evolving physical and infrastructure technology requirements.

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“They brought an in depth understanding of how the telcos operate and really valuable experience in negotiating.”

BRANDON HOWARD, GENU
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Telco Management Services

  • Expense Reporting & Auditing​

  • Mobile Data Usage Management​

  • Monthly Client Engagement

  • Billing Resolution Management​

  • Cost Savings Implementation​​

  • Rates Verification​

  • Basic PMO​

  • Service Procurement & Macs​

  • Initial Mobile Optimisation​

  • Ongoing Mobile Optimisation

  • Cost Centre Reporting & Management​

  • SMS Bill Reporting​

  • Technical Support​ (Fault Management)

  • MDM enrolment

  • Mobile Device Procurement

  • Management & Monitoring​

  • Equipment Research & Advice​

  • Contract Status Tracking​

  • SIP, NBN & Copper decommission

“I love that we have a client base devoted to helping others. It's wonderful knowing that every task and project we do helps organisations doing good and that our expertise enables their expertise."

JESS PENTECOST, SENIOR ANALYST
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$16M

SAVINGS IDENTIFIED
FOR NOT FOR PROFITS IN THE LAST 12 MONTHS.

$424k

DISCOUNTS PROVIDED
TO IMPACT ORGANSATIONS IN THE LAST 12 MONTHS

We audit our impact.

While technology is all about improving our clients businesses, we often reduce their costs significantly. We love the impact this can have - often reinvesting savings in fast tracking their strategy and directly helping people in need.

In the last year we helped our clients identify savings worth over $16M through our procurement capability.

 

Better yet most of these savings are recurring, enabling ongoing impact and innovation.

Where to next?

Speak to one of our team

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Help building a business case

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Access our pricing & case studies

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See our Telco Management services

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Check out some of other other capabilities

Whether its a strategic roadmap, governance framework or ongoing strategic oversight, we work with you organisation to make sure your tech & telco is supporting your strategic goals and mission.

Strategy

Management

Having the right technical and strategic resources supporting your team frees up your in-house resources so they can focus on the services you deliver. We can provide oversight and governance of your IT strategy or take care of the nitty gritty of your telco contacts.

Procurement

Everyone says they’ve got the best tech or telco options for your organisation. We make sure you really are with the right vendor and contract for your organisation and that you’re getting the most out of your partnerships.

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