Dog and Bone’s TMaaS offering is strongly underpinned by a Best Practice framework derived from 14 years of successful engagement and specialised experience. Our framework is essential for the effective and accountable ongoing management of any organisation’s accounts and infrastructure.
Dog and Bone's TMaaS packages include:
Core services start with our Macro Audit, which is standard in all TMaaS agreements. Other services can be added to the agreement to create a solution tailored to your needs. Core Services make up your monthly fixed fee, lasting for the full term of the TMaaS contract. Core Services highlighted below are included in all TMaaS Agreements:
SERVICE PACK SERVICES
In addition to our Core Services, all services listed below are accessible via pre-paid service pack hours (25, 50 & 100 hour packs are available). This model makes available a wide range of services in a commercially flexible arrangement. We accurately record use of service pack hours to allow for complete transparency of costs.
Service Pack Services highlighted below are standard in all TMaaS agreements:
1. Helpdesk Support.
2. Resolution Management.
3. Equipment Research & Advice.