Doubtless inspired by the telco industry's tepid responses to the Australian Communications and Media Authority’s inquiry into customer service levels the regulator is about to hit the road for a series of public forums.
In the coming weeks, ACMA will conduct industry and consumer workshops, specifically aimed at addressing perceived shortfalls in telco industry customer service levels. "I look forward to the industry stepping up with positive proposals to remedy the problems," said ACMA chairman Chris Chapman
Further details on the hearings - which will initially be held in Sydney and Melbourne, and with later forums in Adelaide, Townsville and Launceston - can be found on the ACMA website here.
If you want to be heard on this matter, please come along!