Taking Advantage Of Disadvantage

The Australian Communications Consumer Action Network (ACCAN) has recently released a report looking into the hardships visited upon recent migrants when entering into to complex or misleading telecommunications and internet contracts. The report was prepared jointly with the Footscray Community Legal Centre, and aims 'to document the experiences of these consumers and to analyse them in the context of relevant consumer protections'.

The report, which is a compelling though not light-hearted read, presents 16 case studies examining a range of situations and issues, with some possible solutions explored. It concludes that the current regulatory framework is not adequately protecting many consumers most in need.

The report is available for download here.