ACMA

ACMA 2014 Communications Report

The Australian Communications and Media Authority (ACMA) has released its annual Communications Report for 2013-2014. It charts Australian telecommunications and data trends over the last twelve months.

Since the Report arrived with rather less fanfare than, say, the teaser for the new Star Wars film, there’s a chance you may have missed it. It’s also rather longer, coming in at perusal-resistant 130 pages. Luckily, Dog and Bone has perused it on your behalf. Here are the highlights:

1. DATA USAGE

- Overall data downloads have increased from 676,898TB in the 2013 June quarter to 1,034,959TB in the 2014 June quarter, an increase in 52.9%.

- This is the first time Australians downloaded more than a million terabytes in a single quarter. Aussie, Aussie, Aussie...

- Breaking those figures down, mobile handset downloads increased by 97.3%, for the first time eclipsing the amount downloaded via mobile broadband connections, which only increased by 20.2%. This reflects the increasing sophistication of mobile handsets, and the increasing use of tethering.

- Don’t let those numbers fool you, though! Mobile data usage remains a mere drop in the bucket. Fixed data downloads increased by 52.9%, to 963,429TB. Fixed data usage thus accounts for about 93% of total downloads for the most recent quarter.

- This is why we’re building a National Broadband Network (and why those who continue to insist that mobile data is the way of the future should be ignored.) Fixed data requirements continue to trend sharply upwards, and it is thus only a question of when the current MTM version of the NBN will need to be upgraded to full FttP. The answer is: very soon.

- The average fixed line broadband subscriber downloads 155Gb in the quarter (or about 50Gb per month). Those aren’t heavy users – that’s the average user.

- The number of registered ISPs in Australia decreased from 77 to 71, reflecting ongoing (yet slowing) market consolidation.

- 4G mobile data usage showed very strong growth across all carriers. Vodafone launched its 4G network in this period, while both Optus and Telstra expanded their networks dramatically. Augmenting this is the fact that an increasing number of customers renewed their 24 month contracts in this period, an enjoyed a much larger pool of 4G handsets to choose from.

2. PHONE USAGE

- Total mobile services (voice and data) fell by 0.3%, which is the first time this has occurred. This can be attributed to a decrease in use of mobile broadband devices (dongles, USB modems etc), since the number of actual phones rose by 4.7%, to over 20.5 million. Of this, smartphone use rose by 7.9%, owing to the increasing penetration of inexpensive yet high-quality handsets.

- On the other hand (and  not surprisingly), the number of registered fixed line numbers continued to decrease (by 2.4%).

- Overall, trends in telephony usage appear to have flattened out, compared to the drastic shifts of the last decade and a half, although the number of people for whom the mobile phone is their only phone continued to increase (by another 33.2%).

- The number of calls placed to emergency numbers (000, 112 etc.) continued to fall, to about 8.4m, from a high of 9.4m in 2012.

- The number of payphones decreased by 4.9%.

OTHER CATEGORIES

- The overall value of e-commerce increased from $237b to $246b per quarter (3.8%), which is smaller than we would have anticipated.

- There was virtually no change in the number of broadcast licences.

- There was a 9.1% increase in disclosure of customer information to law enforcement agencies, from 685,757 in 2013 to 748,079 in the quarter to June 2014. Bear in mind that is per quarter. That’s quite staggering.

- Complaints to the TIO declined by 12.4%, which is excellent news.

The full ACMA 2013-2014 Communications Report can be downloaded here.

Former ACCC Chairman on the NBN, Telstra

Graeme Samuel served with distinction as chairman of the Australian Competition and Consumer Commission (ACCC) from 2003 until 2011, a turbulent time in for Australia’s telecommunications industry.

His position often brought him into direct conflict with Telstra (especially under Sol Trujillo when the nation’s premier telco was at its most combative). He was also an instrumental player in the development of the NBN, including the aborted tender process that eventually gave way to the full-fibre model developed by the previous government and the structural separation of Telstra that this entailed.

Yesterday Samuel delivered the annual Charles Todd Oration in Sydney (which was streamed live to Melbourne). His wide-ranging speech touched on many aspects of regulation in the telecommunications industry, most importantly:

  1. He rejected Optus CEO Paul Sullivan’s call for further regulatory constriction on Telstra. Although Samuel’s run-ins with Telstra were notorious (particularly the ever-reasonable Phil Burgess), he insisted that Telstra’s wings have already been sufficiently clipped.
  2. Relating to this, he believes that the real issues to come won’t be infrastructure monopolies but content monopolies, as the big players strive to hoover up existing content, thus strengthening their bundled offerings. He feels that Telstra is in a particularly strong position here, because of its stake in Foxtel. However, Samuel is unsure precisely what role the ACCC can play here.
  3. Free-to-air television networks enjoy a ‘high level of protection’ under current regulation, including anti-siphoning laws that mandate certain content (such as live sports) cannot be exclusively delivered by Pay-TV providers. He implied that this inherently anti-competitive practice has curtailed innovation.
  4. Samuel – in agreement with the Vertigan Panel Review – believes that telecommunications regulation should be removed from the ACCC’s purview. Although the ACCC would continue to enforce competition laws, he advocated creating an ‘essential services commission’. This would combine the power all utility regulators into a single body, which would work on ‘analytical issues, mainly focussed around the pricing and conditions of access to monopoly and quasi-monopoly services.’ It would thus include aspects of both the ACCC and the ACMA, as well as energy regulators.
  5. Although he agrees with some aspects of the Vertigan Review, there are other parts he believes are misleading.  Overall he was critical of the current government's obsession with NBN reviews, which he felt were ‘politically tarnished’ and were proving detrimental to progress. The Scales report was singled out as being particularly bad: not only ‘factually wrong’ but ‘insulting and offensive’.
  6. Samuel doesn’t consider TPG’s rollout of FttB services to high-value customers to constitute a serious threat to NBN Co, contrary to the anguished cires of Bill Morrow and Ziggy Switkowski that this will propel us down a slippery slope.
  7. He felt that the TPG situation was the result of the hidden cross-subsidy conditions governing NBN pricing. In other words, prices are artificially high in urban areas to subsidise regional access, which allows smaller players such as TPG to swoop and undercut with cheaper infrastructure. 

The Week: Complaints and Privateering

Encouraging Story of the Week was the news released by the Telecommunications Industry Ombudsman (TIO) that complaints about telco customer service have continued to fall. The December 2013 quarter so the lowest level of complaints in six years. There was a 6.7 per cent drop on the previous quarter, which is enormous.

 

The ACMA insists that this improvement reflects the implementation of the Telecommunications Consumer Protection (TCP) Code in September 2012, and we can see no reason to disagree. Probably the most important TCP provision relating to the new results is the data usage alerts. From September last year all major telcos were required to provide SMS alerts once certain usage thresholds have been reached. 

Aldi Mobile

Just a heads-up that Aldi mobile, an MVNO operating on Telstra's Next G network, has reduced the data value of some of its plans. This is in keeping with general moves within the industry. 

Aldi's top tier $35 plan, which previously provided 2.5Gb of data, now only provides 1Gb of data. (From memory, there was a time when it provided 5Gb.) This is a considerable decrease in value, especially as Aldi, like most resellers, rounds up data usage in each session to the nearest Mb.

They have also altered their stand alone data packs to $30 for 3Gb. Apparently new plans are on the way.

National Broadband Network

National Broadband Network topic of the week is the likely privatisation of NBNCo, which has seemingly become a question of 'when' and not 'if'. The answer, according to some, is 'soon'. The response of many is merely to sigh.

Malcolm Maiden in the Sydney Morning Herald even went so far as to break down precisely how the privatisation will go down. It is hard to quibble with his arguments, which are plausibly anchored in considerations of the current government's ideology and the recent appointment of Bill Morrow as CEO of NBNCo.

Morrow most recently oversaw Vodafone's LTE network deployment, which may not have resurrected the telco completely, but has certainly re-energised an operation whose flesh was beginning to mortify. He isn't the kind of guy you bring in unless you want to get quick results. 

Maiden's quick take is that:

  • Greenfields deployments will be handled by the private sector (as they were before, with very limited success);
  • Telstra and Optus HFC networks will be acquired, and sold to people as acceptable high-speed broadband;
  • NBNCo's two satellites will be sold to private operators, with capacity leased back;
  • A similar thing will be done with NBNCo's fixed wireless towers.
  • FttN deployment will be sped up. It is currently under intensive trial in partnership with Telstra (which some see as a first step towards Telstra taking over the entire shebang).

It's all looking deflatingly familiar. Most Australians, according to a recent survey, are opposed to the NBN privatisation, and for very good reasons. Privatising the NBN, especially at this point, would likely result in precisely the stagnant regulatory mess the network was created to remove.

As George Santayana so presciently said: 'Those who cannot remember the past are condemned to recreate another vertically-integrated privately-owned telecommunication monopoly not unlike the one the country has laboured under for over a decade.'

Recall also that this is going on even as NBNCo, the Communications Minister and Telstra argue that other commercial providers shouldn't be allowed to compete with the NBN on an infrastructure level.

NBNCo's interim CEO Ziggy Switkowski last week declared that TPG's plan to connect 500,000 high-value customers to FttB threatened the NBN's financial security. Now he has insisted that it has also jeopardised the (re)negotiations between Telstra and NBNCo (the outcome of which Minister Turnbull has previously waved away as a fait accompli). Switkowski of course oversaw the final privatisation of Telstra (T2 and T3), so one assumes he know what he's talking about.

It turns out competition isn't always a good thing, especially when it devalues a public asset that the government is determined to sell.

ACMA's Communications Report 2012-2013

The Australian Communications and Media Authority (ACMA) has just released its new Communications Report report for 2012-2013. It provides a detailed exploration of how Australians use their digital communications devices – mobile phones, fixed lines, tablets, PCs and laptops. Primarily focussing on the June quarter for 2013, it is a fascinating read.

Here are some highlights:

Australians downloaded over 676 terabytes of data in the June quarter, and increase of 59% over the equivalent period in 2012. That is an enormous increase, and backs up widespread industry forecasting of data usage trends.

Of that, 93% was downloaded over fixed line internet connections. As everyone besides Alan Jones listeners, Andrew Bolt commenters and a small proportion of the nation’s livestock are aware, fixed line networks are where the heavy lifting occurs when it comes to data consumption. The ACMA suggests that the surge in data consumption is primarily driven by online content streaming (video on demand, IPTV etc.) and cloud computing services. Over 14 million people now access cloud services, and 11% increase.

Indeed, the average fixed line broadband user downloaded about 107Gb of data in the June quarter (while the average mobile broadband user consumed 1Gb). For those who suggest that an NBN is waste because everyone uses mobiles, bear this in mind: Telstra is the most popular mobile provider in Australia. Based on my napkin maths, the most cost-effective way to get 107Gb of mobile data on Telstra would cost about $850 per month. Vodafone, historically the most generous when it comes to mobile data, would cost about the same. On Optus it would cost well over $1,000 per month. If you went with PAYG, it'd be astronomically higher. Meanwhile there are fixed line broadband plans from many ISPs that provide considerably more data allowance than 107Gb for $50 per month or less.

21% of the Australian adult population (3.68 million people) have only a mobile phone, with no fixed line services. This has increased 18%.

11.19 million people own a smartphone, yet only 7.5 million of those actually use it to go online. Weird disparity there, suggesting that nearly 4 million people aren’t truly harnessing their device’s capabilities, and would be as well-served by a cheaper device.

E-commerce has surged: online sales revenue from Australian businesses reached $237 billion in 2011-2012, an increase of 25% over the previous year. Meanwhile online banking is now used by 12.86 million Australians.

Most Australians are getting online using multiple means. 39% of users access the internet on 4 or more devices, while 23% use 3 devices regularly. Most mobile internet users also have a home fixed internet service. And bear in mind that while each mobile user has an individual data allowance, one home internet plan is typically shared across an entire household.

VoIP usage has increased by about 6%, with a 150% increase on tablets alone. Mostly this increase is in services such as Skype.

In my own household, which has two adults and two children, we have two iPhones, a Nexus 7 tablet, three laptops in regular use, a desktop PC, and an ADSL2+ connection with 200Gb of data. We generally consume about 40-50Gb of that each month. I’d assumed we were heavy users, and my wife insists we have way too many devices. Now I can tell her we are, if anything, slightly below average.

Click here for a Youtube presentation of ACMA's Our Digital Life report.

Vodafone's New Roaming

Vodafone Australia recently announced a new initiative designed to curb international roaming mobile charges. Customers travelling to select destinations - The USA, Britain or New Zealand - will now pay $5 per day to access their plan as they normally would at home. This will hopefully limit the number and severity of excessive cost spikes for international travellers. 

As you’re probably aware, using your mobile phone overseas is astronomically more expensive than using it in your own country. Not only that, but it is often very unclear where the extravagant charges are coming from, and working it all out is rendered almost impossible by the fact that the charges often don’t all appear at the same time. For example, charges for the calls you make and the data you use might appear on your very next bill, while the charges for incoming calls might be held over until the subsequent month. Meanwhile, the ‘airtime fee’ – this is the fee the foreign network charges your local provider, who then passes it on to you – will often appear later even than that. The whole thing is basically a mess, one that is costly for travellers, and lucrative for carriers.

Vodafone’s announcement that it will limit charges to $5 per day for its customers travelling to Britain, New Zealand and the USA is therefore a very welcome one. The reason it can do this is because, as a global telco giant, Vodafone has networks operating in those countries (the US it will partner with AT&T). The better question is why it hasn’t sought to do this already.

The answer, sadly, is that until now it hasn’t felt it had to. But Vodafone Australia is not in a happy place. It lost a further 550,000 subscribers in first six months of 2013, and hundreds of thousands in the six months before that. Most of those left due to poor coverage and customer service. (Coincidentally, Telstra recently  announced it added 1.3 million new subscribers in the last financial year.) With their brand now tarnished almost beyond repair, Vodafone have been compelled to make significant changes, as opposed to the usual deck-chair rearrangement that passes for change in the telco industry.

There has of course been Vodafone's huge, heavily-advertised and ongoing network investment and the fairly successful recent launch of LTE services. There have been improvements to the customer service experience: the ratio of helpful staff to disgruntled clients is improving all the time, partly as a result of better hiring and training practices, and largely because so many disgruntled customers are leaving. As CEO Bill Morrow admitted: ''We are recovering a brand. We have to have points of difference.'' Addressing Bill Shock! is one of these.

Bill shock! – the blanket term for receiving a bigger bill than you expected, and legally requiring an exclamation point – is currently a pressing issue for telcos, whereas before it was merely a pressing issue for customers. It is further tarnishing an industry that was already mostly rust.

For its part, the ACMA forced through some fairly weak legislation in an effort to combat this: the rather grandly-titled International Mobile Roaming Standard. It mainly forces telcos to be more upfront about how charges are derived. But while Dog and Bone certainly subscribes to the idea that knowledge is power, it was probably always going to be the case that real change was only going to come when the market forced carriers to change their practices. Well, the market is forcing telcos to do all sort of things at the moment.

Optus recently launched a new range of mobile plans – My Plans – which limit excess usage to more manageable $10 blocks in an effort to curb Bill Shock! I’ve already argued that despite acting like martyrs about the whole thing, Optus probably stands to gain in the long term, and that it is no doubt perfectly aware of this. The new plans are a bit of a bait-and-switch, but they’re still a decent idea, and will certainly help to curb some of the more outrageous blowouts.

Vodafone’s new $5 roaming announcement is made in a similar vein, but are more unambiguously good for its remaining customers. Global roaming costs can get truly astronomical, and this measure, even limited to three countries for the time being, should really make a difference for some poor souls. Indeed, Vodafone has always been a decent carrier option for those obliged to traverse the globe, and this will only make them more attractive. For their sake, and the sake of decent competition in the Australian mobile space, we hope it helps. If anything, we hope they go further.

 

UPDATE August 21, 2013: Optus has now announced new flat fee global roaming provisions, similar to Vodafone's. Post-paid customers can obtain a Travel Pack for $10 per days, allowing unlimited calls and text, as well as 30Mb of data per day, to most commonly-visited countries.

A Victory for Fair Calls

ACCAN has announced success in their Fair Calls For All campaign!

ACMA has announced that from January 1, 2015, calls from a mobile to a 13, 1300 or 1800 number with be either free or charged at a fixed cost comparable to a local call. This is a significant victory.

The Fair Calls For All campaign - of which Dog and Bone was a part - aimed to reduce the excessive costs incurred by mobile users calling 13 and 1800 numbers. Every time you dial a taxi, call Centrelink, or call a bank, the chances are very high that you are calling a 13 number.

13 and 1300 services are designed such that fixed lines calling them will only incur a 30c cost (on Telstra - other carriers may vary slightly), with the rest of the call's cost being absorbed by the business that runs the number. However, on a mobile phone, these calls are charged at the standard national call rate, including all flag falls. On a typical 'Cap' plan, this will typically result in a flag fall of about 35-40c, and a call rate of 80c - $1 per minute (ACCAN's touted $1.78 per minute was pretty unlikely, to be frank). These calls are also usually charged in either 30 sec or 60 sec blocks, which is considerably more expensive than per second billing.

This means that the costs of accessing essential services could be exorbitantly higher for users that don't have a landline, which is more and more people. I was personally affected by this. Earlier this year our home was burgled - which was bad enough - but dealing with the insurance became even more painful. Across the length of our claim, my partner and I spent approximately eight hours on hold to the insurance company, which of course uses a 13 number (as it should). Since we don't have a landline, and because we are very aware of using our mobile plans sensibly, we were compelled to call the insurance company only when we had access to a fixed line, such as at work, or visiting the houses of friends or family. otherwise the call costs could grow exorbitant. It was frustrating.

I am a telecommunications analyst, so naturally I have awareness in this area. Other do not. It is not uncommon for users to go over their caps, generating exorbitant bills, just from being stuck calling essential services such as Centrelink. Often these are among the most vulnerable members of society.

The success of the Fair Calls For All campaign is thus a significant victory for consumer rights, and ACCAN is to be congratulated.

Telco Consumer Code to be Rejected

The Australian Communications and Media Authority (ACMA) looks set to reject the Communications Alliance’s Telecommunications Consumer Protection (TCP) code.

There has been no official word from the regulator, but they have given the clearest indication yet that the TCP submitted by the industry’s peak body – Communications Alliance – has failed to address the core issues stipulated by ACMA following its extensive Reconnecting the Customer inquiry last year. Speaking at the CommsDay conference in Sydney, ACMA chairman Chris Chapman remarked that while the TCP represented an improvement on previous efforts, it still fell short on three of the five stipulated core areas:

  1. Clearer pricing information in advertisements allowing consumers to more easily compare services
  2. Improved and more consistent pre-sale information about plans
  3. Developing meaningful performance metrics which allow consumers to compare providers
  4. Tools for consumers to monitor usage and expenditure
  5. Better complaints-handling by providers

No decision has been reached, although Mr Chapman conceded that the revised TCP ‘did not meet expectations’.

The aim of TCP, viewed generously, is for greater simplicity in plan pricing, more transparency in pricing comparison (including unit pricing), and more powerful tools for monitoring and controlling spend. There is the hope, fervently held in some quarters, that empowering consumers in this way would see a drastic reduction in incidences of Bill Shock, which has become so nefarious that it cannot be mentioned except in upper case.

The cynical aim is that the industry’s appalling reputation within the broader community can be somewhat repaired. The political aim is that it will get the regulator of their backs. By those lights, it appears to have failed. To be cynical ourselves for a moment, it was difficult to see how an industry desire for self-regulation would see them do anything but the bare minimum, although, by the reckoning of many, they have fallen well short of that.

ACMA’s original statement was that if the industry could not address the five core areas, then it would be faced with direct regulation, which would be far more costly for the telcos. The Australian Communications Consumer Action Group (ACCAN) was part of the committee that originally created the TCP. Yet they announced in February that were voting against the code, arguing that it fell short in all five areas. It appears ACMA has reached a similar conclusion.

However, of all the Communications Alliance’s oversights, this is arguably not the worst. More egregious is their decision to settle for a two-word name, thereby debarring themself from a fancy acronym. While there are rare exceptions – such as British Petroleum – acroynms based on fewer than three words just never stick. ACCAN, ACMA, ASIO, and CSIRO have all refused to comment.

Telecommunications Customer Code Before ACMA

The Communications Alliance yesterday approved its revised telecommunications consumer protection code (TCP code), and has submitted it to the Australian Communications and Media Authority (ACMA).

The new TCP code is intended to both clarify and simplify advertising, mobile plans and bills across all carriers, allowing more realistic comparisons between service types and offerings. The Communications Alliance is predictably talking up its amendments, singing rousing hosannas to the effect that 'TCP Code Heralds New Era of Improved Service'.

The latest (draft) TCP code features the following highlights:

  • Carriers must be more careful in using terms such as 'infinite' and 'cap' in their advertising, but only for new products. For new products, they will have to be more creative in dreaming up misleading terms, and more circumspect in deploying them. I am certain they will rise to the challenge.
  • Large print advertisements for mobile plans must include the cost of making a two-minute standard national call on a mobile, the cost of a single SMS, and the cost for using 1 megabyte of data. I foresee an increase in small-print advertising, where no such stipulations exist.
  • Carriers must provide a summary of offer to customers before purchase, which is to be called 'Plan Essentials'. This is intended to encourage easy comparison between completing plans and carriers, and will include unit-pricing.
  • Online management tools must be improved - perhaps even to the point where they are usable - and must now include voice and SMS usage in addition to data. This is intended to help customers avoid bill shock. However, the carriers have been excused from having to implement 'real-time' monitoring tools, since this would be too hard for smaller telcos.
  • Carriers must be explicit in promoting the TIO as an alternate avenue for complaints-resolution. It's hard to know what to make of this requirement, since telcos are already supposed to do this. I suppose now they have to really mean it.

Please go here for the full Communications Alliance media release, in which it is claimed that industry-based codes are superior for regulation, since they are created by the leaders in the field, notwithstanding that these leaders are the ones responsible for the way things are now. There is no mention of the penalties for non-compliance.

If ACMA is dissatisfied with the revised code, it retains the option of enforcing these rules via regulation.

Australia's emergency numbers

Catastrophic events such as Black Saturday have highlighted a vast array of shortcomings in any number of vital systems.

However, even the best systems imaginable are of little use if people don’t know how to use them. Statistics demonstrate that many people simply don’t know which know which number(s) to call in the case of an emergency. Indeed, Black Saturday saw a large number of users dialling 911, which is the emergency number in the USA. It might have been a telling comment on cultural imperialism if it the outcomes weren't so potentially tragic. In any case, our testing shows that dialling 911 from a mobile phone now redirects you to 000, although this doesn't appear to work from a fixed line.


What are Australia’s Emergency Call Services numbers?
The following numbers provide access to police, fire, and ambulance services. It should be noted that all emergency calls are free, even on prepaid plans that have used up their available credit.

  • Triple Zero (000) is Australia’s primary Emergency Call Service number and should be used to access emergency assistance from all telephones (landline, mobile phones and payphones) in the first instance.
  • 112 is the GSM Emergency Call Service number for use with GSM mobile phones, almost anywhere in the world. It offers some special access features, primarily the capacity to default to the best available coverage for the frequency your phone is using. 112 can also be dialled from other mobile phones, but will only offer the same features that dialling 000 provides.
  • 106 is the text-based Emergency Call Service for people who are deaf or have a hearing or speech impairment. This service operates using a TTY (teletypewriter) and does not accept voice calls or SMS messages.

Please note the above numbers do not provide access to the State Emergency Service (SES). The number to call for SES is 132 500.

The nature of mobile phone networks means that in some circumstances these calls are not as reliable as calls from the fixed network. Problems that may be experienced when making a call from a mobile phone to the Emergency Call Service include:

  • losing coverage thus terminating the call;
  • many people concurrently reporting an emergency, leading to network congestion;
  • poor reception, making it difficult for the Emergency Call Service operators to understand the caller;
  • a remote location may result in limited or no network coverage being available;
  • a lack of location information about the call.

When calling from a mobile phone, does the emergency service operator know your location?
The operator cannot automatically pinpoint your location if you call from a mobile phone. Mobile phone users should provide the operator with as much information about the location of the emergency situation, including the State or Territory and the town or suburb. This simple step will ensure that the emergency call is connected to the appropriate state or territory emergency service organisation. To a large degree, this limitation also applies to VoIP (Voice over Internet Protocol) services.

(This information was largely sourced from the Australian Communications and Media Authority website.)

The ACMA Roadshow

Doubtless inspired by the telco industry's tepid responses to the Australian Communications and Media Authority’s inquiry into customer service levels the regulator is about to hit the road for a series of public forums.


In the coming weeks, ACMA will conduct industry and consumer workshops, specifically aimed at addressing perceived shortfalls in telco industry customer service levels. "I look forward to the industry stepping up with positive proposals to remedy the problems," said ACMA chairman Chris Chapman

Further details on the hearings - which will initially be held in Sydney and Melbourne, and with later forums in Adelaide, Townsville and Launceston - can be found on the ACMA website here.

If you want to be heard on this matter, please come along!