Out with the old, in with the new – Australia’s telecommunications is changing

Australia’s telecommunications is embarking on a major transitional phase as the ageing copper network (created nearly 100 years ago) is replaced by optic fibre (NBN).

What does this mean for your organisation?

As a leading provider of independent ICT advisory to the not-for-profit and government sectors, Dog and Bone make it our aim to support organisations to leverage technology to best support their mission.

In order to support you to make informed decisions during this transition we have put together a list of things to consider:

Act now… Disconnection dates for critical voice (ISDN) and data services start from 30 September 2019. So if you don’t want to be left without services and a means to communicate with clients, volunteers, partners, and the broader community, then the time to act is now.

Consider your investment… This migration will either incur relatively minor costs (i.e. tactical fix), or require significant shift in IT investment, if changing strategic platforms (SIP/Enterprise Telephony/Unified Communications).


Careful consideration must be given to this decision as the strategic and technical impacts will affect IT more broadly. For example, things like your application stack and organisational capabilities around collaboration and procurement.


Take stock… Understand your current environment and scope of change, to establish a current IT state from which to start planning. Ensure you understand current and future requirements before considering solution design and choice. We believe technology shouldn’t drive organisational strategy, it should support it and align with your business objectives to deliver the best value. 


Think strategically… a strategic approach will avoid last minute decisions, lost opportunity, inappropriate technology choices and irrecoverable sunk costs. Part of this is to understand your options. If you haven’t started preparations already, the time to act is now. With the encroaching timeline (30 September 2019), your window to take a strategic approach is narrowing.


Know your options… before you are forced into making a rushed decision around SIP/UC solutions, take a step back and understand most importantly, you have options, and then work out what option will best be suited for your organisation.



For further information, or if you are interested in an independent briefing on the technical ramifications of migrating your ISDN services, and to explore what options you have please contact Dog and Bone 03 9403 5700.


Key dates for the ISDN phase-out are:

·        September 30 2019: Telstra will start disconnecting existing ISDN services.

·        2022: Telstra will end support for ISDN2, ISDN2 Enhanced, ISDN10/20/30, and further related legacy services.